Welcome to Volkswagen Ghana.

About UML Contacts

Our Vision "Mobility for the Future" Value creation, Where mobility equal: Quality, Safety, Reliability and Luxury. Our Mission "Mobility for the Future" We endeavor to be the leader in the car distribution market. We accomplish this by consistently achieving unequaled levels of quality, reliability, productivity, and flexibility. We fulfill our mission by fundamentally understanding, developing , improving and leveraging our competencies and services through product, process and system design to set the industry standard of performance and quality excellence. We acknowledge that permanent and high level satisfaction of our customers is our ultimate motivator for continuous improvement and progress. We strive to win their trust and contentment by customizing our services to suit each client and by offering them a level of assistance that surpasses their highest expectations. To achieve our objectives, we recognize that Universal Motors Team is the source of our strength and we treat them with the highest regard. We promote knowledge sharing, efficiency and vitality by encouraging involvement, teamwork and the development of our staff in a challenging, dynamic and rewarding environment. Our Core Values "Add-Value by Doing" CUSTOMER FOCUS We strive towards understanding, anticipating and exceeding our customers' needs and expectations, and more importantly, delivering what they truly value. We promise to provide a level of service that is different from and better than any other company in our industry. We own our customer's concerns and we are always responsive. Our Customer's interests are priorities PROFESIONALISM We position our service standards high and progress towards distinguished productivity through the efficient use of resources: People, Time and Knowledge. Our team is operating with the highest level of ethics and honesty. INTEGRITY AND RESPECT We treat each of our customers, associates, vendors and staff with the integrity and respect deserving of a member of the UML family. TEAMWORK AND COMMUNICATION We believe it is crucial throughout the organization in our challenging environment. We require communication to be timely and thorough. CONTINUOUS IMPROVEMENT We set high expectations, work hard, and tackle new challenges all the time. We encourage people to stretch their limits; For us, Individual contribution is key. We provide learning opportunities and recognize the productive use of new skills. LONG TERM RELATIONSHPS We do trust that a cornerstone of our success is our commitment to building strong, long-term relationships with suppliers, co-workers and clients. Every interaction we have is an opportunity to live that commitment. EXCELLENCE AND ACCOUNTABILITY We take personal ownership for ensuring that we strive for excellence in all what we do. We work hard to meet deadlines, set realistic expectations and follow through on them. By delivering again and again, meeting every deadline and keeping every promise, we build our good reputation. ACKNOWLEDGEMENT OF OUR MISTAKE We are responsible... we don't give excuses…we apologize, correct and learn. WALK THE WALK We don't just "talk the talk"; We do not ask anyone to do things we are not prepared to do ourselves. Always be a leader and model the way for others.